What is Business Process Management (BPM), and why should you care?

What is Business Process Management (BPM), and why should you care?

What is BPM?

Put simply, Business Process Management is the discipline of understanding your regular business processes, and making changes to improve them.


Why do it?

For a number of reasons - well built, structured business processes will:


How to start

Break. Things. Down.

Step back and look at what your people are doing day-to-day. Make a list of your main business processes, and then ask yourself some questions:

These are just a few questions which can help you to better understand your processes. You may be thinking “I already know what we do”, but it is always good to re-evaluate. In doing so you can quickly spot cross-over or areas where problems can creep in. You can also identify differences in the way that individuals carry out processes, and encourage standardisation.

How ClearWAY can help

The above steps are a great start to improving how you undertake your regular business processes. In doing so you might find that you could benefit from consolidating and standardising, and that is where a Business Process Management System (BPMS) can come in handy.

Once you know the steps which form the processes, and how the process might change dependant on those steps, you can translate them into “Pathways” within ClearWAY. A well configured Pathway can then be allocated to individuals or teams to carry out - as and when required, on a scheduled basis, or triggered by other processes automatically. A Pathway is essentially a template for a process - define it once, and use it multiple times.

When allocated the instance of your newly standardised process is ready to be completed, and will gather information and stats along the way, as well as routing the completer to different steps depending on their responses. The flexibility provided by this way of working means that you can closely monitor how your processes (and people) perform, and make changes to further optimize how you work.

Over time, you’ll find that you get more work done in less time, better data on which to base business process decisions, and a simpler way of working. That’s in addition to the immediate benefits of faster task allocation, clarity of process, elimination of paper, closer monitoring of your processes, and an altogether simpler way of working.

That said, maybe you don’t need a system to do that - sometimes a few process tweaks can give you sufficient benefit in one area or another, but it is always worth investigating what is out there to bring everything together.
If you’d like to know more, or get a free trial, head over to the ClearWAY product page, or get in touch.


Thanks for reading.

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